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Personal Reflection, Preaching Anne Helen Petersen Personal Reflection, Preaching Anne Helen Petersen

Would Your Organization Give Someone Baby Formula?

That's the real scandal of so many of these calls: the cold remove on the other end of the line. You hear it from clergy, from office managers, and from whoever the office manager transfers the call to (presumably someone who's better equipped than the office manager to answer this sort of query). Flatness. These calls, and the bureaucratic sheen of cruelty, are excruciating: I'm sorry, we can't help you, click.

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